Accessory reissue
1.submit the reissue - inform the cx H#
2.TN to the cx S#
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Replacement
1. escalate for the approval H
2. submit the replacement - P until the cx send the device
3. #H until the cx get the new device
4. Solved
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Repair
1. send to repair template to collect info
2. submit the repair and inform the cx that already submitted-Solved #
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Refund
1. escalate for the approval
2. submit the refund -tell the cx that the refund submitted -#S